Contact Us
Thank you for choosing Handyremo.
If you have questions about our furniture, an existing order, shipping, returns, refunds, assembly, or product information, our customer support team is available to assist you.
Business Information
Brand Name: Handyremo
Legal Business Name:
Guangzhou Tengmiao Trading Co., Ltd.
Registered Business Address:
Room 201, No. 86 Jixiangwei North Street
Dongchong Town, Nansha District
Guangzhou, Guangdong 511453
China
Postal Code:
511453
Official Website:
https://handyremo.com
Customer Support
Email:
[email protected]
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM, UTC+8
We aim to respond within 1–2 business days, excluding weekends and public holidays.
Order Assistance
For questions about an existing order, please include your order number, the email address used during checkout, and a brief description of your request.
Our customer support team can assist with order status, shipping, tracking, delivery, cancellations, returns, refunds, and other order-related matters.
Product Information
Handyremo offers a selection of furniture and related home furnishings designed for comfortable and practical everyday living.
If you need additional information before ordering, please include the product name or product page link when contacting us.
We can assist with questions about product dimensions, materials, colors, finishes, available configurations, included components, assembly requirements, intended use, and care guidance based on the information provided for each product.
Customers should review individual product descriptions and specifications before placing an order.
Choosing the Right Product
Before purchasing furniture, please review the listed dimensions, materials, available options, assembly requirements, and intended placement.
Measure the available space carefully and allow sufficient clearance for doors, walkways, surrounding furniture, and normal use.
Products shown with decorative accessories or surrounding furnishings may not include those items unless specifically stated in the product description.
Assembly and Product Care
Some products may require assembly. Customers should follow the instructions supplied with the product and confirm that all hardware and components are securely installed before use.
Furniture should be placed on a stable and level surface. Products should not be overloaded, climbed on, modified, or used for purposes other than their intended use.
Cleaning and maintenance requirements may vary depending on the product material and finish. Harsh chemicals, abrasive tools, excessive moisture, and unsuitable cleaning methods should be avoided where they may damage the product.
Product Appearance and Materials
Product colors, textures, finishes, dimensions, and decorative details may vary slightly because of lighting, photography, screen settings, manufacturing differences, and measurement methods.
Natural-looking materials and textured surfaces may also show minor variations between individual products.
If a particular color, measurement, material, finish, or configuration is important to your purchase decision, please review the available product information carefully before ordering.
Returns and Refunds
Eligible return requests may be submitted within 30 calendar days of delivery in accordance with our Return and Refund Policy.
To request a return or refund, email [email protected] with your order number, product name, and reason for the request.
Please contact us before returning any product so that we can review your request and provide return authorization and shipping instructions.
Do not send products directly to our registered business address unless our customer support team specifically instructs you to do so.
Damaged, Defective, Incomplete, or Incorrect Products
If your order arrives damaged, defective, incomplete, or different from the product ordered, please contact us promptly.
Include your order number, a description of the issue, and clear photographs of the product, packaging, shipping label, damaged area, or missing components where reasonably available.
After reviewing your request, we will provide an appropriate resolution in accordance with our store policies and applicable law.
Shipping and Delivery Questions
If you have questions about order processing, tracking information, estimated delivery times, separate packages, or a shipment that appears delayed, please contact our customer support team.
Include your order number so that we can identify the relevant shipment and review the available delivery information.
Our Commitment
At Handyremo, we aim to provide clear product information, straightforward store policies, and responsive customer support.
We are available to assist with product selection, ordering, shipping, delivery, returns, refunds, and other store-related questions throughout your shopping experience.
Thank you for visiting Handyremo.